Managed IT Support

Managed IT Support

Fully managed IT support for SMEs

Having an IT support plan in place is critical for success in today’s business environment. However, we know that for small and medium businesses, maintaining this can be expensive and distracting. In an ever-changing landscape of increased cyber threats and new legislation, your IT needs to be proactively managed and strategically led.

We at IT&C Labs provide fully managed IT solutions either remotely or onsite, with 24/7 monitoring and management. Our fully managed IT support is like having your own IT department. We’ll act as your strategic technology partner, who knows your business inside out.

We’ll take complete responsibility of your technology providing a comprehensive level of support including:

  • All business technology supported*
  • Inclusive remote & onsite options
  • Inclusive Service Desk support (remote support by telephone, email & our HelpDesk portal)
  • Reactive desk-side support & scheduled onsite visits**
  • 24/7 infrastructure management & monitoring
  • Scheduled preventative maintenance
  • Automated updates & patch management
  • Managed security & backups
  • Bespoke preventative ransomware protection
  • 3rd party supplier management (for any technology not provided by us)
  • Asset & licencing management
  • Monthly reporting for complete transparency

What we’ll deliver

 

Industry-leading systems & tools

We have mature processes built in accordance with industry compliance and ISO, ITIL and SDI best practice. Services are delivered using a suite of best-in-class IT Service Management (ITSM), Remote Monitoring and Management (RMM) and support tools providing the best customer experience possible

 

Dedicated account management

Your very own technical account manager will be on hand to ensure you’re getting the most out of your IT, with our managed IT support services. Working closely with the service desk and projects team, they’ll conduct regular technical reviews and formulate road-maps, to keep you and your systems up to date and future-proof.

 

World-class service

We work to KPIs that exceed industry benchmarks to deliver world-class service. We don’t employ call handlers. You’ll always speak to a highly skilled engineer who will deal with your issue straight away focusing on first-touch fix.

 

Best of breed solutions

During the on-boarding process we complete an in-depth audit of your systems and setup. You’ll have access to our comprehensive range of industry leading solutions to help standardise across your IT estate helping to drive increased efficiency, productivity and long-term success.

 

Discount on additional services

As a valued managed IT support client, you’ll get discount on additional services such as new installations and upgrades and for complex projects such as major system roll outs and office relocations. We also have an internal workshop and can carry out repairs and upgrades to equipment.

 

No hidden fees

We’re always transparent about our prices. There are no hidden fees with our IT managed support, so you’ll never have any unpleasant surprises. You only pay for what you need, and our fixed fee pricing model helps your cash-flow and financial planning.

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